Organizational design and change management Gartner research shows that successful change management outcomes require a shift from top-down change led by senior leaders and communicated down to employees, to "open-source change," meaning employees are involved in designing change processes.
To adopt a more dynamic approach to managing shifting skills needs, Gartner is advising HR leaders to focus on three actions: Identify areas of the organization with significant changes in priorities and related changes in skill needs.
Critical skills and competency development A recent Gartner survey of 113 learning and development leaders found that 71% reported that more than 40% of their workforce has had to use new skills because of changes to work due to COVID-19, Whittle said.
In December 2019, the top five HR priorities for 2020 were: building critical skills and competencies, strengthening the current and future leadership bench, incorporating organizational design and change management, driving digital business transformation, and enhancing employee experience.
To achieve an open-source change culture, HR needs to help managers and leaders create two-way dialogues that acknowledge the reality that change is difficult and then listen to employees' reactions, Gartner recommended.
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