It should be noted that Tesla wasn’t officially included in the survey as the company didn’t let JD Power gather data from its owners in all states where it’s required.
Compared to other vehicle makers in the US, Tesla owners reported more problems with their cars than any other brand in the first 90 days of ownership.
According to BI, the issue came to light after a number of Tesla owners reported their vehicle‘s range had been restricted by a software update, which was designed to mitigate stress on the battery and reduce the risk of it failing.
There’s been reports that the electric vehicle maker knowingly sold cars with faulty battery packs, and in a recent industry survey the marque ranked very poorly for build quality.
“However, we [JD Power] were able to collect a large enough sample of surveys from owners in the other 35 states and, from that base, we calculated Tesla’s score,” said Doug Betts, president of the automotive division at J.D. Power.
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