Working from home on Virgin Media's broadband? Too bad. Outage hits English capital

published 25.06.2020 13:32

by Jude Karabus from theregister.com
Image of article 'Working from home on Virgin Media's broadband? Too bad. Outage hits English capital'

There has been a surge in broadband demand from ISP customers – both looking for business continuity around home working and network resilience, but consumers, of course, are not protected by service-level agreements seen in the corporate world, and homebound users are complaining bitterly of being kept in the dark about the cause of the outage and the expected time for a fix.

Virgin Media has been telling users that it is "aware that some customers in parts of London are experiencing an issue with their broadband.

At the time, infosec firm ThousandEyes chalked it up to issues in the UPC AS6830 Broadband network, which is owned by Virgin Media's parent company, Liberty Global.

Updated Just days after the ISP boasted about its network resilience in the face of spiking post-lockdown broadband usage, Virgin Media's customers across the UK capital are reporting being unable to get online as they attempt to work from home, do their schoolwork and watch Netflix.

Virgin's social media arm was quick to assure customers that they could always consult the ISP's status page, which at the time of writing continued to insist: "There are no large scale network outages we're aware of."