Understandably, users are angry at the abrupt and confusing changes, and as Gao says, customer service doesn’t appear to be much help either, with support slow on both phone and email.
The camera itself cost $349 with a year of LTE built into the price.
The subsequent $99 a year (or $10 a month) was a lot of money to pay for a dashcam after the initial outlay, but its security-focused features made it worth it for a lot of users.
The smart home device maker essentially gave customers one week to subscribe to a service they had already paid for, or face being cut off.
At least in Wink’s case the company made clear what was happening — CallPass/Owlcam’s affair has been very poorly communicated to customers, who are rightly unhappy that they’re being made to jump through hoops to access a service they’d already paid for in good faith.
I really appreciate you for taking the time to write me this feedback.
I received your feedback.
I am sorry!
An error occurred and we could not transfer your message.
Please try again or get in contact with us via mail.