Update] Google is Promising Nest Aware Subscribers Nest Hubs but Sending Codes for Minis

published 04.06.2020 19:22

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Jason Fitzpatrick Subscribers of the new Nest Aware plans were surprised on Tuesday when Google sent out codes for free Nest Hubs and Minis.

We are aware of this issue and are following up with the eligible impacted customers to get their Nest Hub.

Several readers have forwarded us email advertisements (see below) sent to them from the Google Store on June 1, 2020, that promises a free Nest Hub when they upgrade to a new Nest Aware plan.

In it, Google promises the recipient “one free Nest Hub (charcoal color only) within 3 weeks” of subscribing to a new Nest Aware or Nest Aware Plus annual plan between June 1, 2020, and June 30, 2020.

Google’s fine print says that the offer is only available “while supplies last,” but we found evidence that Google sent Nest Mini codes to those that had already subscribed to Nest Aware annual plans at the same time as those with Aware Plus annual plans.