Apple’s head of retail has explained to customers how it plans to open its brick-and-mortar stores following their closure in March due to the coronavirus.
The new setup means that everyone inside an Apple Store — whether customers or staff — will be required to wear a face covering.
The executive explained that each newly reopened store would also be looking to limit the number of people allowed inside in order to enable social distancing, suggesting that some customers may have to wait outside if a store starts to fill up.
“If you choose to buy online, we can ship to your home or make your new items available for convenient pick‑up at our stores,” O’Brien said, at the same time reminding customers that some issues can still be resolved without a store visit via its online- and phone-based support services.
“Our commitment is to only move forward with a reopening once we’re confident we can safely return to serving customers from our stores,” O’Brien wrote in the letter.